Concerns or Questions about your order.
Please call 1 800 277 0015 or email us at [email protected]
How do we ship?
Packages sent within the continental United States are shipped using UPS or USPS. Shipping charges are carrier-calculated and based upon the product's weight. Packages addressed to post office boxes and Military boxes are shipped using USPS First Class mail. We do not ship outside the continental United States.
When do we ship?
Most orders of in-stock items ship from Brookings, South Dakota within 48 hours. Orders placed after noon (central time) on Friday and on the weekends usually ships within two business days. Our mail room is closed on all state and federal holidays.
Like many retailers, we guarantee our products. If an item has not met your expectations, you can return it to the store. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, or credit within 30 calendar days. We cannot refund shipping charges for returned items.
If you have any questions about our return policy, please, e-mail us at [email protected], visit us at the South Dakota Agricultural Heritage Museum, or call us at 605-688-6226.
Returns and Exchanges
Please call our museum store at 605-688-6226, if you wish to return or cancel an order placed online. Returns and exchanges can be made at our store or by mail.
Returning by mail
- Within the U.S: Returned items must be sent via insured, prepaid Regular US mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
Please Note: Do not return items by UPS or other carriers, as duty and or brokerage fees will be charged and your return will be refused by South Dakota State University.
If you are requesting an exchange, please remember to include sufficient payment for return postage.
Please Note: Our Mail Processing Center cannot accept returns in person, please contact the South Dakota Agricultural Heritage Museum for more information at 605-688-6226 or [email protected]